Contact Us
Revised
Every message gets read. The table below usually saves time, because a number of common questions are ones we genuinely cannot answer — we publish information, we do not run the shop.
Who deals with what
| If your question is about… | Write to |
|---|---|
| Where my parcel is | The seller's support address in your order confirmation |
| Getting a refund | The seller's support — see our refund policy |
| Changing a delivery address | The seller's support, as fast as you can |
| A charge on my card | The seller's support, and your card issuer |
| Something written on this site | Us — details below |
| A factual error you have spotted | Us — please do tell us |
| Data or privacy | Us — see our privacy policy |
How to reach us
Email: support@sodatideweightloss.com
Usual turnaround: 1 to 2 working days, Monday to Friday.
Hours: 9:00 AM – 5:00 PM Eastern Time, excluding United States public holidays.
Making it quick to answer
- Put the subject in the subject line
- For anything order-related, include the order reference — though note we cannot open order systems
- For anything we published, name the page and quote the sentence
- If you are reporting an error, tell us what you believe the correct figure or fact is
Corrections
Prices move, labels get reformulated and links rot. If you find something on this site that is out of date or simply wrong, send it over. We verify it, fix the page and update the revision date so readers can see when it changed. We would much rather be corrected than be inaccurate.
Things we cannot do
- Place, amend or cancel an order
- Approve a return or issue a refund
- Look up shipping, billing or order records
- Advise on your personal health, medication or symptoms
Health questions
We are publishers, not clinicians. We cannot tell you whether a probiotic is appropriate alongside your medication or condition — that conversation belongs with your doctor or pharmacist. If you are facing a medical emergency, contact your local emergency number straight away.