Shipping Policy
Revised
Fulfilment is handled by the seller's warehouse rather than by this site. The figures below are a guide; the terms shown on the checkout page are the ones that bind your order.
Dispatch
Orders are generally picked and dispatched within 1 to 2 working days of the payment clearing. Anything placed over a weekend or on a United States public holiday enters the queue on the next working day.
Transit times
| Where to | Usual transit | Carried by |
|---|---|---|
| Continental United States | 3 – 7 working days | USPS or comparable |
| Alaska, Hawaii, US territories | 7 – 14 working days | USPS |
| International, where offered | 10 – 21 working days | Varies by country |
These are estimates. Carrier backlogs, weather and the December peak all stretch them.
What shipping costs
- 6-bottle package — free within the United States
- 3-bottle package — free within the United States
- 2-bottle package — a delivery charge applies and is displayed before you pay
Because the larger packages travel free and cost less per bottle, they work out materially cheaper per day of supply.
Tracking
A tracking reference is emailed when the parcel leaves the warehouse. Carrier systems often take a day or two to show the first scan. If nothing has moved after three working days, raise it with the seller's support quoting your order reference.
Customs on international orders
Where international delivery is available, any duty, import tax or broker fee charged by the destination country is the recipient's responsibility. None of it is collected at checkout and none of it is within anyone's control here. Clearance can add days or weeks to the estimates above.
Getting the address right
Check the delivery address before you confirm. Parcels bounced back for an incomplete or wrong address may attract a re-shipping fee. Spot a mistake? Contact support immediately — before dispatch there is usually time to fix it.
If a parcel goes astray
- Read the tracking first. Most "lost" parcels are simply still moving or waiting at a depot.
- Ask neighbours, building reception and your local collection point.
- If it is genuinely lost or arrives damaged, contact the seller's support with the order reference and photographs.
Storing SodaTide when it arrives
This product contains live cultures. Keep bottles sealed and cool until you open them, then refrigerate the bottle in use. Probiotic viability drops at room temperature, so a bottle left on a warm shelf for a month is not delivering what the label describes. Keep all bottles out of reach of children.
If a parcel has clearly sat in extreme heat during delivery, photograph it and contact support before using it.
Questions about a shipment
Delivery queries go to the seller's support team, whose address is in your order confirmation. If you cannot locate it, write to support@sodatideweightloss.com and we will point you in the right direction.