Refund Policy
Revised
SodaTide carries a 60-day money-back guarantee. This page explains what that covers, what it does not, and one detail that catches people out.
Read this first. The 60 days run from the date of purchase, not from the day the parcel reaches you. Delivery time is therefore subtracted from your evaluation window. If shipping takes a week, you have 53 days of actual use before the deadline. Start the capsules as soon as the box arrives.
Who issues the refund
Not us. Orders are taken, charged, shipped and refunded by the seller. This site publishes information and earns commission on referrals; it has no access to order records and cannot authorise a refund on anyone's behalf. What follows will get you to the party who can.
What the guarantee covers
- Orders placed through the official SodaTide checkout
- Requests raised within 60 days of the purchase date
- Bottles that have been opened and partly used — you are not expected to leave them sealed
What it does not cover
- Requests raised after day 60
- Product bought from a marketplace listing or any third-party reseller
- Situations the seller's own published terms exclude
Making the request
- Open your order confirmation email. It carries the order reference and the support address that handles your region.
- Write to that address before your 60 days expire. Quote the order reference and state that you are invoking the money-back guarantee.
- Do exactly what they reply with. You will normally receive a return address and be asked to send the bottles back, used or not.
- Keep the tracking number. It is your evidence if the parcel is delayed or goes missing.
Who pays what
| Cost | Normally carried by |
|---|---|
| Price paid for the product | Refunded by the seller |
| Postage to send the bottles back | You — confirm with support first |
| Original delivery charge | Per the seller's checkout terms |
| Restocking or handling fee, if any | Per the seller's checkout terms |
Read the seller's refund wording on the checkout page before you pay, so none of the above is a surprise afterwards.
Timing
Once the returned parcel is received and checked, refunds go back to the card or account used originally. Budget 5 to 10 working days after approval for the credit to appear; the exact delay belongs to your bank, not the seller.
Damaged, wrong or missing items
Contact the seller's support within 7 days of delivery. Photographs of the outer packaging and of the contents will shorten the exchange considerably.
Recurring charges
SodaTide is sold as a single purchase. There is no subscription to cancel and nothing should ever bill you a second time. If a repeat charge does appear, contact the seller's support and your card issuer the same day.
If you cannot find the support address
Check your spam folder, then search your mailbox for "SodaTide". Still nothing? Write to support@sodatideweightloss.com and we will point you at the right channel. We cannot process the refund ourselves — only direct you to whoever can.